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  • Hundreds Expected At Olympia Oil Train Hearing

    OIl-Train-1Environmentalists planned to pack the Thursday night public hearing in Olympia on the safety of oil train shipments through Washington. The Washington Environmental Council told The Olympian more than 600 people indicated they planned to attend. About 200 people attended a… Read More +

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  • Seattle Trades Away Smoak

    smoak3312014Seattle Mariners Executive Vice President & General Manager of Baseball Operations Jack Zduriencik announced today that first baseman Justin Smoak was claimed off waivers by the Toronto Blue Jays. The Mariners Major League, 40-man roster is now at 39 players. Smoak, who turns 28 on Dec. 5, appeared in 496 games for the Mariners after joining the club on July 9, 2010.

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Smartphones, Recession Changed How Consumers Shop

b_250_0_16777215_00_images_obgrabber_2013-09_be05de1585.jpgiStockphoto/Thinkstock (NEW YORK) -- The five-year anniversary of the collapse of Lehman Brothers, which sparked a financial panic and worsened the recession, is being marked by a speech Monday from President Obama. As the economy continues to reel from the impact, consumers have adapted and changed their shopping habits.

"What happened in 2008 is not only did we get the recession, we also got smartphones and we got social media," says consumer behavior expert Eric Holtzclaw of Laddering Works, a market strategy and marketing firm.

Holtzclaw notes that shoppers have not only become more cautious, many of them are also much better informed on price comparisons.

"We can have conversations with other people and find out whether or not a product or service works," he says.

But, Holtzclaw points out, many retailers have been slow to catch up with this seismic shift in shopping habits, ignoring consumers' use of mobile devices when they are in stores.

"They should have social media campaigns that really interact with their consumers," he advises.

Copyright 2013 ABC News Radio

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