Partly cloudy

43°F

Shelton, WA

Partly cloudy
Humidity: 93%
  • PUD3 Financial Reporting Wins 10th Straight Award

    PUD3 FinancialMason PUD 3 has received its tenth consecutive international recognition for the quality and completeness of its financial reporting. PUD 3 was awarded the Certificate of Excellence in Financial Reporting for its 2013 Comprehensive Annual Financial Report by the International Government Finance Officers Association (GFOA) of the United States and… Read More +

  • 1
  • Immigrant Advocate: Many Left Out By Obama Action

    VillalpandoOne day after President Barack Obama announced his executive action on immigration, advocates and immigrants gathered outside the Northwest Detention Center in Tacoma to highlight those left out. According to estimates and studies, Obama's executive action affects more than 4 million immigrants, including about 105,000 in Washington state.

    Read More +
  • 1
  • Jeanpierre Returns To Add Depth At Center

    seahawksFacing a dilemma at the center position following an injury to Max Unger last week, the Seattle Seahawks were fortunate that former backup Lemuel Jeanpierre was still available as a free agent. The Seahawks re-signed Jeanpierre on Tuesday to provide depth at center following a high-ankle sprain suffered by Unger last week against the Kansas City Chiefs.

    Read More
  • 1

Bank of America Tellers Picket ATM Machines

b_250_0_16777215_00_images_obgrabber_2013-11_9ecacd806f.jpgScott Olson/Getty Images (NEW YORK) -- Alex Shalom is a Bank of America teller but earlier this week he joined a couple other tellers who picketed an ATM machine in Manhattan. The ATM is one of 150 "ATM with Teller Assist" machines that the Charlotte, N.C.-based bank is testing. The company says the ATM "combines the technology of an ATM with the human touch of a teller" by allowing you to talk via video connection to a teller at a U.S.-based call center during extended hours, including Sundays.

But Shalom, 20, argues that the machines threaten teller jobs in favor of cheaper labor at call centers in Delaware or Jacksonville, Fla.

"Part of my job is building strong relationships and being able to recommend quality products," Shalom told ABCNews.com. "I don't think you can do that through a video screen when you're never going to know the customer and the customer will never know you."

Tara Burke, a spokeswoman for Bank of America, denies that the ATMs with video tellers are going to eradicate the classic teller.

"We are not planning to replace tellers. We're not cutting jobs," Burke said.

She said there is no difference in pay between the tellers but declined to share details of the firm's wages that it pays.

The new machines are in 61 locations, including Atlanta, Boston, Charlotte, Dallas, Houston, New York and other cities, and the bank has plans to expand the roll-out across the country.

Shalom is presenting a petition to Bank of America, asking the company to halt the roll-out of the machines. He is supported by the Committee for Better Banks, a community labor coalition that aims for a "just and equitable banking industry by improving the working conditions for employees in finance."

Burke said customer feedback about the machines "has been great."

"They like the additional non-traditional banking hours. They like the live interaction with the teller," she said. "Overall feedback from customers has been very good. We are always looking for ways to help our customers bank easier. This provides that and flexibility."

Greg McBride, senior financial analyst, said the way people bank has changed dramatically over the past several years as an increasing number of transactions are conducted online and through mobile channels, instead of at the local bank branch.

"So you don't need the same level of staffing in each and every branch, particularly for routine transactions," he said.

"Some people have gotten used to the self-service model and prefer it. But if they have an issue and have a question, they want somebody to help," McBride said.

So McBride says the job of the teller is by no means extinct or endangered yet.

"Over time you're going to see fewer tellers... The way people bank is changing and you're not going to need the same level of human interaction for routine transactions going forward that preceded in years past," he said.

Copyright 2013 ABC News Radio

  1. Environment
  2. Recreation

Tweets

PUD3
PUD3 - Power restored to west Tahuya Peninsula.

3 hours ago

wsdot_tacoma
wsdot_tacoma - Cleared: Collision on NB I-5 near Tacoma at mp 135

3 hours ago

PUD3
PUD3 - Emergency outage on W Tahuya Peninsula to fix equipment at a substation. 2,800 customers affected. Power back by 7 PM pic.twitter.com/IicWHk3CTx

3 hours ago

Seahawks
Seahawks - Matchup Microscope: The season doesn't all come down to this game but NFC West title hopes certainly do. #AZvsSEA shwks.com/ke59

4 hours ago

Public Notices